Support

Do you have a question, feedback or an issue with the app? We are happy to help.

Frequently asked

How does the app know whether a dish is safe for me?

The restaurant declares, per dish, which of the fourteen legal allergens it contains. We compare that with your profile. We do not check the dishes ourselves — we cannot.

What does “Unknown — ask the staff” mean?

That the restaurant did not declare allergens for that dish. Unknown is not the same as safe. Ask the staff before you order.

Do my allergies stay private?

Yes. Your allergy profile stays on your own device and never reaches our servers. You do not even need an account.

Can I rely on this with a severe allergy?

Use the app as an aid, not a guarantee. With a severe allergy, always talk to the staff before you order. Cross-contamination cannot be read from data.

My Safe Blueberry is developed by RYO 2103 BV.